R Benefit3

The rent you pay is our main source of income and pays for the services we provide to you, such as repairing, maintaining and improving your home as well as building much needed new homes.

It’s no surprise therefore that we focus a lot of time and effort making sure our tenants pay their rent on time. Rent and services are paid in advance. Rent is charged weekly every Monday, for most tenants unless other arrangements have been made.

House                            

Ways to pay

 

Call us on 0800 678 1228 to set up a direct debit having your bank details to hand.
 

 

Call us on 0800 678 1228 to make your payment using our Callpay system by debit or credit card

 Post office

 

Use your allpay rent card to pay at the post office or any other paypoint outlet. Your nearest outlet can be found by visiting www.allpay.net/outlet

 

 

Call allplay on 0844 557 8321 to make a secure payment 24 hours a day, 7 days a week having your allpay card or number to hand

 

 

Visit www.allpayments.net to pay online by ebit or credit card having your allpay card or number at hand

 

 

Download the all pay app to make a payment from your iPhone, Android phone and other devices

 

 

Text 8105 to make a payment with your debit or credit card. Simply register first with www.allpayments.net having your allpay card or number to hand

  

 

Send us a cheque or postal order made payable to Caledonia Housing Association along with your name, address and rent account reference number.

 Trouble Paying

It’s important to let us know as soon as possible if you don’t think you can pay your rent. Call us on 0800 678 1228. We are open Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
We can help if we know there is a problem and will be sympathetic to your circumstances.

Here are some of the ways we can help.
• Arrange for you to pay arrears by instalments.
• Assist you to claim housing benefit.
• Arrange for you to receive independent, confidential advice about budgeting and debt management from an agency such as Shelter Scotland, Citizens Advice Bureau or depending on where you live, our own Benefits Advice Officer.
• If paying high utility bills impact on your ability to rent, we can put you in touch with an energy advice agency.
• Find out about extra help you may be able to claim for by visiting our website caledoniaha.co.uk for our Entitled To Benefits Calculator.

Other useful resources:

Money Advice Service
T: Freephone 0800 138 7777
W: www.moneyadviceservice.org.uk
National Debtline
T: Freephone 0808 808 4000
W: www.nationaldebtline.org
Citizens Advice
T: 0845 404 0506
W: wwwcitizensadvice.org.uk
Shelter Scotland
T: 0344 515 2536
W: www.shelterscotland.org