Equalities for All

Everyone who is a tenant or other customer of Caledonia is different and an individual in their own right. 

Happy to Translate

This simple statement is the basis on which we build and provide all our services.

It helps us make sure we try to meet the needs of those from all walks of life, and show respect, fairness and understanding in everything we do.

In practice, it means as a landlord and service provider we try to treat everyone fairly regardless of their personal characteristics - including for example, their age, sex, sexual orientation, disability, race, religion or belief; or their marriage and civil partnership, gender reassignment, or pregnancy and maternity status.

We also firmly oppose all forms of unlawful discrimination, harassment and victimisation.

We do this not only because of our legal responsibilities, but because it is a vital part of who we are and what we are trying to achieve as an organisation.  It also helps us become better at what we do.

We always try our best to find out what our tenants and customers individual needs are, and understand how we can meet them.

We know we must make all information about us, our services and other activities as accessible as possible.  This means making it easily understood; and widely and easily available in a variety of places and ways. We are also aware of the importance of making sure we are easy to contact – and that we contact you in a way that suits your needs or preferences.

If you have particular needs or preferences – in terms of how you access our services or information, or about how we contact you – please let us know.  We’d also be keen to hear from you if you have any other comments or suggestions about the information we provide or how we make it available.

We believe that all tenants have the right to equal access to information and services available by us.

We can provide the following services:

  • interpretation and translation service to tenants and customer whose first language is not English
  • service to tenants and customer who have a hearing or sight impairment
  • services to tenants and customers who have difficulty reading Standard English print and require information in accessible formats.

To help meet the needs of tenants we can: 

  • Arrange for a community language interpreter - throughout Happy to Translate partnership 
  • Arrange for a British Sign Language Interpreter
  • Translate written material such as leaflets, posters and letters
  • Translate written material into Braille, Large Print and Audio tape and CD

We also have portable loop systems available and ramped entrances at our offices. We aim to provide accessible housing offices however, home visits may be arranged if you cannot visit our offices.

For further information please contact our Customer Services Team on 0800 678 1228.

 

Click here to download our equalities for all leaflet.

 

Click here to download our Equality & Diversity Policy