Information for Tenants

We aim to offer the highest standard of service at all times. We would like to know about your recent experience as a tenant of Caledonia. Please take a few minutes to complete our survey below and share your views with us. We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.


If you’ve recently become a Caledonia tenant, let us know what you think about us and your home. Please take our short New Tenant Survey


If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email

For all policies, procedures and documents please visit our downloads tab or click here