Information for Tenants

Homes and services that make life better - that's our aim


In this section of the website we aim to keep all the information you could possibly need to help with your tenancy. As you can see from the options on the left there is a lot of information.  The Downloads tab at the top right of the website is where you can find all our policies, forms, surveys, newsletters - everything you could need to reference. 

Connect Your Digital Self Service Portal

We also have Connect. Connect is your digital self service portal to allow you to update your details, report repairs, make payments and access your account 24/7. To jump into the Connect log in page please click on the above logo. The website will work from laptops, PCs, tablets and mobile devices. 

Connect is also available as an app for IOS & Android devices. To download the app please search Connect-CHAGroup

To find out how to create a log in to your own Connect account please visit the Connect page on the left or click here to download our How to Set Up Your Connect Account leaflet. 

If you have any questions about your tenancy or require assistance, please contact our Customer Services Team on 0800 678 1228 or email