Report a Repair
To report a repair you can either contact us by:
By Phone: 0800 678 1228
Customer Services Team available from 9am – 5pm Monday to Thursday and 9am – 4pm on Fridays.
REPAIRS OCCURRING OUT OF HOURS
PROPERTIES IN PERTHSHIRE, ANGUS, FIFE, TAYSIDE & WEST DUMBARTONSHIRE
OUT OF HOURS EMERGENCY SERVICE – 0800 783 7937
Available outside our office hours (see above). Our out of hours calls are handled by one call handler BR24. When contacted BR24 will make arrangements for contractors to attend to emergency repairs. BR24 will also contact Caledonia Housing Association staff if the situation is serious.
PLEASE NOTE: DO NOT CALL THIS NUMBER TO REPORT A ROUTINE OR OTHER NON-EMERGENCY REPAIR.
PROPERTIES IN INVERNESS – ALL REPAIRS (inc. OUT OF HOURS EMERGENCIES)
PHONE 0800 990 3405 (free from landlines) or 0300 456 1245 (local rate from mobiles)
All repairs for our residents in Inverness are reported to Cairn Housing Association on 0800 990 3405 (free from landlines) & 0300 456 1245 (local rate from mobiles).
PROPERTIES IN EAST DUNBARTONSHIRE & NORTH LANARKSHIRE
PHONE 0333 123 1011 (McDougalls) or 01294 468113 (Frews - Gas Central Heating)
All repairs for residents of the former Antonine Housing Association are handled by McDougalls & Frews.
By Post or in Person : Caledonia Housing Association
Area Office, Perth
5 South St.John’s Place
Area Office, Dundee
118 Strathern Road
Area Office, Kirkintilloch
By Email (Not emergency): firstname.lastname@example.org
When we receive your request, we’ll let you know how we have prioritised your repair, and therefore the timescale in which we’ll aim to complete it. We’ll try to be as flexible as possible however, in arranging a date and time that suits you for the work to be carried out.
Online Form (Routine and non-emergency): Click here.
PLEASE REMEMBER TO INCLUDE A PHONE NUMBER AND EMAIL ADDRESS WITH YOUR REPAIR REQUEST SO WE CAN CONTACT YOU TO ORGANISE THE REPAIR