Estate Management

We aim to offer the highest standard of service at all times. We would like to know about your experience with Estates Management Caledonia. Please take a few minutes to complete our survey below and share your views with us. We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

Tell us what you think about where you live. Please take our short Estate Management Survey.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email

At Caledonia our Estate Management Policy objective is to:

"be proactive in working to improve our neighbourhoods, ensuring that they are pleasant and safe."

We recognise that Estate Management is not soley about looking after buildings and the physical environment. It is also about providing or arranging the necessary advice and support for our tenants and residents.

This procedure primarily deals with how we look after the physical environment in and around our properties and is a guidance for staff.

For a copy of our complete Estate Management Policy please call our dedicated Customer Services Team on 0800 678 1228.