Planned Maintenance

Each year we carry out work to improve and modernise our properties.  This can include for example, installing replacement kitchens, bathrooms, windows and doors or heating systems.

For further information on the types of work we're doing in different locations this year, please see our Planned Maintenance Programme.

Cyclical Maintenance

It is equally important that we carry out periodic maintenance on some of the features and components in our properties.  For example, each year we have a significant painting programme.

For further information on the locations where we are painting this year, please see our Painting Programme.

 

Strategy Consultation

We are currently revising our Asset Management Strategy. This strategy sets out what we will do to ensure that all of the properties we own and build meet the demands of our customers, and deliver value for money for customers and the Group. We’re really keen to hear your views on this strategy.

You can view the document by clicking here There is also a short 8 question survey which can be accessed here

This strategy will shape the type of work and where our Planned Maintenance Team will be focusing on. 

The Planned Maintenance Team are responsible for the delivery of planned maintenance, new housing development, and the Care and Repair service for Perth & Kinross Council whilst continuing to deliver excellent customer service.

This is done following careful planning to ensure we target those properties where work is most needed. We routinely contact all tenants that will be directly affected by any maintenance work, well before it is due to start.

 

Service Satisfaction

We aim to offer the highest standard of service at all times. We would like to know about your experience with Planned Maintenance Caledonia. Please take a few minutes to complete our survey below and share your views with us. We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email info@caledoniaha.co.uk

Planned Maintenance Survey