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We believe that effective tenant participation is central to Caledonia Housing Association’s aim to deliver excellent, value-for-money customer services to our tenants. 

We offer a range of simple ways for customers to raise concerns and receive timely feedback. These include calling our Customer Services Team, or dropping us a line by letter or email. For more personal contact, you can visit our office, arrange a home visit, or attend tenant/staff meetings, surgeries or events. Information, including our complaints procedure, is readily available through a variety of sources: we provide leaflets, tenant and sharing owner handbooks, newsletters, Caledonia’s website and social network sites.

Our Tenant Participation Officer will actively encourage and support customers to get involved; individuals can participate at any level, and should always feel comfortable with their commitment. For further information, please contact us on: 0800 678 1228.


We aim to offer the highest standard of service at all times. We would like to know about your experience Caledonia. Please take a few minutes to complete our survey below and share your views with us. We will use the information we gather to help us find out whether we are meeting expected standards, and to identify any aspects of our service that may need improvement.

Tell us what you think about our participation arrangements, or how you’d like to take part. Please take our short Tenant Participation Survey.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email