Complaints Performance Results

The below downloads outline our complaints performance information. These show how well we are doing against our targets. 

Monthly Customer Insight Reports

2018/2019

 
March 19 Download
February 19 Download
January 19 Download
December 18 Download
November 18 Download
October 18 Download
September 18 Download
August 18  Download
July 18  Download
June 18  Download
May 18  Download
April 18 Download 

To download our complete Annual Complaints Handling Report - 1 April 2016 - 31 March 2017 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2015 - 31 March 2016 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2014 - 31 March 2015 - Click here.

To download the SPSO Housing Complaints Report 2013-14, which summarises complaints for all housing associations throughout Scotland, please click here.