Complaints Performance Results

The below downloads outline our complaints performance information. These show how well we are doing against our targets. 

Monthly Customer Insight Reports

2019/2020

 
June 2019 Download
May 2019 Download
April 2019  Download

 

To download our complete Annual Complaints Handling Report - 1 April 2017 - 31 March 2018 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2016 - 31 March 2017 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2015 - 31 March 2016 - Click here

 

To download the SPSO Housing Complaints Report 2013-14, which summarises complaints for all housing associations throughout Scotland, please click here.