Complaints Performance Results

The below downloads outline our complaints performance information. These show how well we are doing against our targets. 

Monthly Customer Insight Reports

2019/2020

 
March 2020 Download
February 2020 Download
January 2020 Download
December 2019 Download
November 2019 Download
October 2019 Download
September 2019 Download
August 2019 Download
July 2019 Download
June 2019 Download
May 2019 Download
April 2019  Download

 

To download our complete Annual Complaints Handling Report - 1 April 2018 - 31 March 2019 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2017 - 31 March 2018 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2016 - 31 March 2017 - Click here

To download our complete Annual Complaints Handling Report - 1 April 2015 - 31 March 2016 - Click here

 

The SPSO publishes annual statistics and a wide range of data about the complaints it has considered.  It also publishes its findings on a monthly basis.