Caledonia Housing Association
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Tenant & Customer Policies

Asbestos Policy and Management Plan

Anti-Social Behaviour Policy

Group Arrears Management Policy

Assignations, Subletting & Lodgers Policy

Care & Repair Policy

Common Allocations Policy (Angus Only)

Common Allocations Policy (Dundee Only)

Common Allocations Policy (Fife Only)

Common Allocations Policy (Perth and Kinross Only)

Group Asset Management Strategy

Group CCTV and Surveillance Systems Policy

Group Complaints Policy

Group Customer Service Standards Policy

Group Customer Service Strategy

Group Decanting Policy

Decoration Allowance Policy

Estate Management Policy

Factoring Policy

Mortgage to Rent Policy

Group Mutual Exchange Policy 

Group No Smoking Policy

Full Privacy Notice and Retention Schedule

Group Policy Statement on Recharges

Recovery of Adapted Property Policy

Repairs & Maintenance Policy

Rent & Service Charge Policy

Right to Compensation for Improvements 

Right to Repair

Policy on Short Scottish Secure Tenancies

Group Stage 3 Adaptations Policy

Shared Equity Policy

Shared Ownership Policy

Shared Ownership Handbook

Tenant Handbook

Tenant Participation Strategy

Void Property Management Policy

Privacy Statement | Accessibility | T&C

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Company Details
Caledonia Housing Association is the trading name of Caledonia Housing Association Ltd.
Registered Office – 5 South St Johns Place, Perth PH1 5SU.
Caledonia Housing Association Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 – Reg. No. 2343R(S).
Scottish Housing Regulator Reg. No. HEP 224. Scottish Charity No. SC013988. Care Inspectorate (No. SP2003001618). Property Factor Reg. No. PF000222.