Tenant & Customer Policies

Asbestos Policy

Anti-Social Behaviour Policy

Arrears Management Policy

Assignations, Subletting & Lodgers Policy

Care & Repair Policy

Common Allocations Policy (Angus Only)

Common Allocations Policy (Dundee Only)

Common Allocations Policy (Fife Only)

Common Allocations Policy (Perth and Kinross Only)

Group Asset Management Strategy

Group CCTV and Surveillance Systems Policy

Group Customer Service Standards Policy

Group Customer Service Strategy

Group Decanting Policy

Group Decoration Allowance Policy

Estate Management Policy

Group Factoring Policy

Group Low Demand Strategy

Group Mortgage to Rent Policy

Group Mutual Exchange Policy 

Group No Smoking Policy

Full Privacy Notice and Retention Schedule

Group Policy Statement on Recharges

Recovery of Adapted Property Policy

Repairs & Maintenance Policy

Rent & Service Charge Policy

Right to Compensation for Improvements 

Right to Repair

Policy on Short Scottish Secure Tenancies

Group Stage 3 Adaptations Policy

Group Shared Equity Policy

Group Shared Ownership Policy

Shared Ownership Handbook

Tenant Handbook

Tenant Participation Strategy

Void Property Management Policy