Tenant & Customer Policies

Adapted Property Policy

Anti-Social Behaviour Policy

Group Arrears Management Policy

Assignations, Subletting & Lodgers Policy

Care & Repair Policy

Common Allocations Policy (Angus Only)

Common Allocations Policy (Dundee Only)

Common Allocations Policy (Fife Only)

Common Allocations Policy (Perth and Kinross Only)

Group CCTV and Surveillance Systems Policy

Group Complaints Policy

Group Customer Service Strategy

Group Decanting Policy

Decoration Allowance Policy

Estate Management Policy

Factoring Policy

Group Mutual Exchange Policy

Group No Smoking Policy

Full Privacy Notice and Retention Schedule

Group Policy Statement on Recharges

Repairs & Maintenance Policy

Rent & Service Charge Policy

Right to Compensation for Improvements 

Right to Repair

Group Service Standards Policy

Policy on Short Scottish Secure Tenancies

Group Stage 3 Adaptations Policy

Shared Equity Policy

Shared Ownership Policy

Shared Ownership Handbook

Tenant Handbook

Tenant Participation Strategy

Void Property Management Policy