Access to Information

We are committed to acting in an open and accountable way, and make a wide range of information about our organisation, and our services and activities, freely available. Our Openness and Confidentiality Policy describes in detail how we do this. Some of the key aspects of this Policy are highlighted below.

Data Protection

We are committed to protecting and respecting your privacy, and complying with data protection law when we process your personal data. Our Privacy Notice explains how we will do this, from when we collect it until we dispose of it.

Requesting to see your personal data

You have a right to access information held by us about you, and to have any inaccuracies corrected. There is normally no charge for this and we are required to respond to such requests within one month. Data Protection laws also provide you with other rights to help you remain in control of your personal data. These are described in our Privacy Notice.

Other Requests for Information

You will find a variety of information published on this site, including our policies, performance results, and plans; as well as details about the services we provide, and the way we are run, managed and regulated. If you can’t find what you’re looking for, please contact us and let us know.

Although we are not currently bound by the Freedom of Information (Scotland) Act 2002, we abide by the spirit of this legislation. This means we will respond positively to requests for other information, wherever practical and appropriate subject to considerations of confidentiality, commercial sensitivity and cost. We also reserve the right not to comply with vexatious requests.

Environmental Information Regulations

You have the right to request environmental information, covering a range of topics, from us. We will respond to such requests in accordance with the Environmental (Scotland) Regulations 2004.
We will respond to requests for environmental information within 20 working days. There are certain exceptions to this, and occasionally there may be reasons why we cannot provide the information requested.  

In some cases we may charge a fee for complying with a request. Our Charging Policy provides further information about this.

For further information about or assistance with making a request, please contact us.