Connect is our digital self service portal allowing you to access information about your tenancy from any digital device at any time of the day or night.
This includes information about your rent account and any repairs you have reported. You can also use the portal to make payments and to make service requests (such as reporting a repair, requesting an inspection, to change your details, to give us feedback or to register a complaint).
The portal is a secure interface between you and your information at Caledonia. No one else can access this information or update it. All notifications made via the portal are recorded for you to review in your Connect account and communication is retained within a dedicated Connect channel.
Instructions to set up a Connect Account
There are 3 simple steps steps to set up your Connect account.
Enter the following url into the web browser on your device or click on the link. This works on any device including smart phone, tablet, laptop or PC: https://caledonia-live.panconnect.cloud/sg/ssp
Yopu can also search Connect-CHAGroup in your app store to download the app.
Stage 1: You will see this page:
Click on Register
Stage 2: The following page will be displayed
Enter your tenancy number (this can be found at the top of this email or on any documentation we send you), surname, date of birth, your property postcode and click Continue.
Stage 3: The following page will be displayed:
Enter your email address and password which will then become your username and password. Passwords must include lower and uppercase characters plus at least one number.
Click Continue and you will be good to go…
If you need any help or advice to set up your account please contact us on 0800 678 1228.