Over the last few months the Scottish Government has moved most areas of Scotland out of lockdown and into a series of levels of Coronavirus control measures and restrictions. The changes in restrictions has allowed us to re-evaluate the services and facilities we are resume and reopen. 

We have created guidance which details how our services change in each level so you know exactly what services to expect depending on the level your local authority is in and provide you with some reassurance that we remain focussed on delivering our services in a safe environment for tenants and staff.   

levels info graphic

While we are in the Scottish Government's level system:

  • We will continue to work remotely as much as possible with our offices remaining closed
  • Visits are subject to COVID screening checks & infection control measures
  • Services will be provided remotely, as much as possible
  • PPE, face coverings & social distancing must be maintained

We are constantly reviewing the guidance issued by the Scottish Government to ensure we can resume as much of our services and facilities as possible. 

Resuming more services is only possible when strict Coronavirus control guidelines are followed.  We have full infection control measures in place for all visits and appointments. Please visit the page for more details on how we are working hard to keep you and our teams safe.

The levels graphic shows the main elements of the services we will be resuming, with more details and explanations below

Offices: Our offices will remain closed to the public while we are in the levels system. We will continue to work remotely as much as possible until the Levels system is finished and further guidance is issued.


Repairs & Maintenance Services: Full details of how are repairs and maintenance services are resuming can be viewed here including the safety precautions we will take before visiting your home and are plan for clearing the repairs backlog. 

Planned Maintenance: We have an ambitious investment programme planned for existing stock, as well as a challenging schedule to catch up on planned maintenance that has been postponed over the past 12 months.  We aim to be caught up with this by 2023. Over the next two years, we will spend in excess of £11m on planned maintenance, including an additional £3.2 million in work postponed due to Covid.

Communal Facilities and Services at our Retirement Living Developments: Reopening communal areas and shared facilities in the levels system is more complex at our retirement living developments due to restrictions on household numbers mixing inside. To help clarify we've created a separate page detailing how we intent to reopen communal areas and shared services during the levels system HERE