Free Impartial Tenant Advice Service

Free Impartial Tenant Advice Service

Date Posted: 25th of July 2013

CALEDONIA Housing Association has established a new partnership with Dundee Energy Efficiency Advise Project (DEEAP). Through the partnership we aim to reduce fuel poverty and improve energy efficiency for our tenants in Dundee by providing a free and impartial advice service.

DEEAP can provide the following service to Caledonia tenants living within the boundaries of Dundee City Council:
• energy health check
• eligibility to Warm Home Discount,
• heating demonstration
• enquiries on billing issues
• advice on metering problems
• advice on the tariffs
• energy saving tips
• provide an advocacy service
• benefit checks to maximise income

To request a referral to DEEAP or for additional information please contact our Customer Services team on 0800 678 1228.

Arrangements for residents who live in the Perth & Kinross Area have been in place for some time now. CHA tenants who live in this area can obtain free energy advice and information from the following sources:
Perth & Kinross Energy Efficiency Advice Project (PKEEAP), this provides free impartial advice and information to householders on: fuel debt, paying for fuel, domestic energy, damp, condensation and grants for insulation. PKEEAP can be contacted on telephone number 01738 476183.

Additional information and specific energy saving tips for use in your home can be found from the Save Cash and Reduce Fuel (SCARF) initiative on 0800 512 012 or you can contact the Energy Savings Trust (Tel 0845 727 7200) for the availability of other grants and advice on energy efficient homes and cars.

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