Rent FAQs

Rent - Frequently asked questions

Date Posted: 6th of February 2015

What are Rent Holidays?

Our rent is collected over 48 weeks and there are two rent holiday’s when rent is not charged - two weeks in the summer and two weeks at Christmas. If you pay by Direct Debit this will have been set up to take account of this and you do not have to make any adjustments. If you rent is paid by Housing Benefit, this will also be adjusted by the council. Your council will normally pay Housing Benefit every 4 weeks to Caledonia. We would expect your account to balance to be zero in the week housing benefit is received. If residents have fallen behind with their rental payments we would expect that they continue to pay the agreed amounts throughout the rent holiday’s. Please contact your Housing Officer if you have any queries about your rent account and or require a rent statement.

Why does my rent statement show I am in arrears when I receive Housing Benefits?

If you get Housing Benefit and have arranged to have this paid directly to Caledonia it is always paid in arrears, please note – this is a ‘technical arrear’ and we will only contact you if you are due to pay a contribution to your charges. The council will normally pay housing benefit every 4 weeks to Caledonia. We would expect your account to balance to be zero in the week housing benefit is received.

I can’t pay my rent - what should I do?
Contact your Housing Officer straight away.
What methods are available to me to pay my rent?
The easiest option would be to set up a Direct Debit but other options include; cheque, any post office or any shop which displays the ‘Allpay’ sign or you can pay through the allpay website: www.allpay.net select ‘paying your rent’ and you will be guided through the process. Please remember to take your payment card with you when paying at the post office allpay pay zones.

 

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