Faulty Fire Alarm Advice

Date Posted: 5th of August 2021

We are aware of a small batch of mains powered smoke alarms that are displaying signs of a manufacturer software fault causing them to chirp. This fault DOES NOT affect the fire alarm working but we appreciate it will be very annoying to live with. If you alarm starts chirping we have put “chirp reset” advice below but first please report it to us straight away via:

While we process your repair request the chirp can be silenced for a period of 8 hours. This can be done by pressing the middle button on the chirping alarm. Please note this is not to be done at the test/silence module on the wall. This “chirp reset” can be done up to 10 times if required while we make arrangements to get the unit changed. We are making the replacement of these units a priority.

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