Energy supplier gone bust?

Energy supplier gone bust?

Date Posted: 24th of September 2021

If your energy supplier has gone bust, you will be contacted by Ofgem and they will nominate a new supplier. To help we've noted below what will happen

1. Take a meter reading, sit tight and don't switch suppliers. You can cancel your direct debit if you want to. You will continue to move to your chosen supplier if you already have a switch in progress.

2. Wait for Ofgem to appoint a new supplier.  You don't need to do anything. Your supply won't be disrupted and it should only take a few days. Ofgem's safety net will protect your supply and any money you have paid into your account if you are in credit.

3. When the new supplier contacts you. Ask to be put on their cheapest tariff or shop around and switch if you want to. You won't be charged exit fees.

You can find further information on Ofgem's website including lots of frequently asked questions and a list of recent supplier exits and take over suppliers.

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