charter 2020 2021

Caledonia's Charter Report 2020/21

Date Posted: 29th of October 2021

The Scottish Government’s Social Housing Charter sets out the standards and outcomes that tenants can expect from social landlords, in terms of the quality and value for money of the services they  receive, the standard of their homes, and  opportunities for communication and participation in the decisions that affect them.

There are 15 Charter Outcomes, though not all apply to Housing Associations, and the Scottish Housing Regulator will monitor, assess and report on landlords’ performance against the Charter. Social landlords are also required to self-assess their performance and progress in achieving the Charter standards and outcomes and report this assessment to  their tenants.

Last year, due to Covid-19 the Scottish Housing Regulator extended the deadline for the publication of Charter Reports to the end of December. This year we return to a normal reporting pattern and have recently published our Charter Report for 2020/21 on the website. 

We are mindful that the reporting period for this Charter period, from April 2020 to March 2021, has been one of the most challenging operating years we have ever faced.

The Charter represents our honest reflection of our performance during the year and highlights that whilst there were challenges, across most areas of our operation staff and tenants adapted in positive ways to ensure that key services and work continued to be delivered where possible and within the restrictions and guidelines to protect you and our staff.

Follow the link to open Caledonia's 2020/21 Charter Report

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