{"id":365,"date":"2023-04-10T09:40:17","date_gmt":"2023-04-10T09:40:17","guid":{"rendered":"https:\/\/caledonia.blue2web.co.uk\/?post_type=service&#038;p=365"},"modified":"2024-01-10T14:32:46","modified_gmt":"2024-01-10T14:32:46","slug":"your-portal","status":"publish","type":"service","link":"https:\/\/www.caledoniaha.co.uk\/services\/your-portal\/","title":{"rendered":"Connect Portal"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-742 aligncenter\" src=\"https:\/\/www.caledoniaha.co.uk\/wp-content\/uploads\/2023\/04\/Paying-your-Rent-2-300x116.png\" alt=\"\" width=\"463\" height=\"179\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/25125212\/Paying-your-Rent-2-300x116.png 300w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/25125212\/Paying-your-Rent-2.png 399w\" sizes=\"(max-width: 463px) 100vw, 463px\" \/><\/p>\n<h2>Manage your home 24\/7 with our app<span style=\"color: #ffffff;\">.<\/span><\/h2>\n<p><strong>Connect is our digital self service portal allowing you to access information about your tenancy from any digital device at any time of the day or night.\u00a0\u00a0<\/strong>The Connect portal allows you to make rent payments and to make service requests such as:<\/p>\n<ul>\n<li>Reporting a repair (view our\u00a0online demonstration of how easy it is to use the Repair Wizard\u00a0<a href=\"https:\/\/www.caledoniaha.co.uk\/wp-content\/uploads\/2023\/08\/CHA-Repair-Wizard-Walkthrough.mp4\">here<\/a>)<\/li>\n<li>Requesting an inspection<\/li>\n<li>Changing your details &#8211; household composition and contact details<\/li>\n<li>Giving us feedback<\/li>\n<li>Registering a complaint<\/li>\n<\/ul>\n<p>The portal is a\u00a0<strong>secure interface<\/strong>\u00a0between you and your information at Caledonia. No one else can access this information or update it. All notifications made via the portal are recorded for you to review in your Connect account and communication is retained within a dedicated Connect channel.<\/p>\n<p>Click on the picture below to watch our short animation about what Connect can do and how to set up your account.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=oCuwCH7_8H0\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-560\" src=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-300x169.jpg\" alt=\"\" width=\"639\" height=\"360\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-300x169.jpg 300w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-1024x576.jpg 1024w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-768x432.jpg 768w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1-1536x864.jpg 1536w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/19113538\/CD_Asset-image-1.jpg 1920w\" sizes=\"(max-width: 639px) 100vw, 639px\" \/><\/a><\/p>\n<p><strong>Instructions to set up a Connect Account<\/strong><\/p>\n<p>To log on to Connect please click the following link or type\u00a0<a href=\"http:\/\/caledonia-live.panconnect.cloud\/sg\/ssp\">http:\/\/caledonia-live.panconnect.cloud\/sg\/ssp<\/a>\u00a0into your web browser (such as Google, Bing or MSN) or search\u00a0<strong>#connect-CHAGroup<\/strong>\u00a0in your app store to download the app.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4474\" src=\"https:\/\/www.caledoniaha.co.uk\/wp-content\/uploads\/2023\/04\/connect_info_stage1-243x300.jpg\" alt=\"\" width=\"478\" height=\"590\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144714\/connect_info_stage1-243x300.jpg 243w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144714\/connect_info_stage1.jpg 530w\" sizes=\"(max-width: 478px) 100vw, 478px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4473\" src=\"https:\/\/www.caledoniaha.co.uk\/wp-content\/uploads\/2023\/04\/connect_info_stage2-258x300.jpg\" alt=\"\" width=\"479\" height=\"557\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144710\/connect_info_stage2-258x300.jpg 258w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144710\/connect_info_stage2.jpg 530w\" sizes=\"(max-width: 479px) 100vw, 479px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-4472\" src=\"https:\/\/www.caledoniaha.co.uk\/wp-content\/uploads\/2023\/04\/connect_info_stage3-257x300.jpg\" alt=\"\" width=\"476\" height=\"556\" srcset=\"https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144703\/connect_info_stage3-257x300.jpg 257w, https:\/\/d1ssu070pg2v9i.cloudfront.net\/caledonia\/2023\/04\/03144703\/connect_info_stage3.jpg 530w\" sizes=\"(max-width: 476px) 100vw, 476px\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"featured_media":366,"menu_order":2,"template":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.6 - 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