Please be advised of the following scheduled disruptions to our services due to essential system upgrades:
Phone Line Disruption: Our phone lines will be unavailable on Monday 20th October between 9am-1pm.
Connect Portal Access: There may be some disruption to our Connect Portal from Saturday, 18th October to Monday, 24th October. During this time, you may not be able to access all our online services through the portal. We expect the Connect Portal to be fully operational again from midday on Monday 24th October.
If you have an emergency repair, please call 0800 783 7937. For any non-emergency enquires please call after 1pm or use our online ‘Contact Us’ form, and a member of our team will get back to you as soon as possible.
We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to improve our systems.
Home » News & Events » Important Notice Regarding Bin Collection Industrial Action
Important Notice Regarding Bin Collection Industrial Action
13th August update: Industrial action due to affect bin collections between August 14 and 22 has been postponed. This means bin collections will go ahead between these dates so please present your bins as normal.
Trade unions have agreed to postpone strikes while they consider the latest offer from The Convention of Scottish Local Authorities (COSLA).
Please be advised that bin collections are likely to be disrupted by industrial action from 14 August to 22 August 2024. We are actively monitoring the situation and have contingency plans in place for our retirement and sheltered housing schemes should the industrial action proceed as planned.
For more information and regular updates, please visit your local authorities Service Disruption web page: