From 18 May 2026, our phone lines and office receptions will be closed daily between 1pm and 2pm.
This short closure will allow our teams to take a lunch break and continue providing the best possible service throughout the day.
You can still access many of our services online during this time via the Connect app Connect or make contact with us by completing our online Contact Us Form.
Phone lines and office receptions will reopen as normal from 2pm.
Caledonia Group is committed to ensuring the health & safety of our tenants by preventing wherever possible the occurrence of condensation, dampness & mould in the homes we provide.
If you are experiencing damp, mould or condensation in your home please report this to us as soon as possible. The Association will respond to instances of condensation, dampness & mould promptly and with compassion to limit its impact on your enjoyment of your home.
We will focus on identifying and tackling the root cause of the problem and work towards preventing it from reoccurring.
Visit our web page to get support and information for the occurrence of condensation, dampness or mould within your property.
The Caledonia Housing Association Group has published its Annual Assurance Statement for 2023.
It is a regulatory requirement that all Scottish social landlords produce an Annual Assurance Statement, and the Group embraces this as part of its commitment to demonstrating it is well managed, financially strong and delivers good outcomes for tenants and customers.
The Statement confirms the view of the governing bodies that the Group, and Caledonia and Cordale individually, are compliant with all relevant regulatory requirements; the Regulatory Standards of Governance and Financial Management; the relevant standards and outcomes of the Scottish Social Housing Charter; and its statutory obligations in respect of tenant and resident safety, housing and homelessness and equalities and human rights. It also acknowledges the Group’s commitment to continuous improvement and the plan that will be progressed in the year ahead to further strengthen its compliance.
The Management Board of Caledonia and the Management Committee of Cordale reached their conclusions following a review of a wide range of evidence and information, and also specific scrutiny of performance and progress in the areas of tenant and resident safety, stock quality and equalities and human rights.
The Statement has been signed by Caledonia’s Chair on behalf of the Group and submitted to the Scottish Housing Regulator. We are now making it available to tenants and other service users and it can be found at the link below.