Our phone lines and office receptions will be closed daily between 1pm and 2pm.
This short closure will allow our teams to take a lunch break and continue providing the best possible service throughout the day.
You can still access many of our services online during this time via the Connect app Connect or make contact with us by completing our online Contact Us Form.
Phone lines and office receptions will reopen as normal from 2pm.
Caledonia Group is committed to ensuring the health & safety of our tenants by preventing wherever possible the occurrence of condensation, dampness & mould in the homes we provide.
If you are experiencing damp, mould or condensation in your home please report this to us as soon as possible. The Association will respond to instances of condensation, dampness & mould promptly and with compassion to limit its impact on your enjoyment of your home.
We will focus on identifying and tackling the root cause of the problem and work towards preventing it from reoccurring.
Visit our web page to get support and information for the occurrence of condensation, dampness or mould within your property.
The Caledonia Housing Association Group has published its Annual Assurance Statement for 2026.
Producing an Annual Assurance Statement is a key regulatory requirement for all Scottish social landlords. The Group views this as an opportunity to reaffirm its commitment to being well-managed, financially strong, and focused on delivering good outcomes for tenants and customers. The Statement has been prepared in line with Scottish Housing Regulator guidance.
The Statement confirms that the Group, and both Caledonia and Cordale individually, remains compliant with all relevant regulatory requirements, including:
The Regulatory Standards of Governance and Financial Management
The Scottish Social Housing Charter standards and outcomes
All relevant legislative duties
The 2026 Statement acknowledges the regulatory requirement to provide assurance about the data we gather and hold about our homes, including the robustness of this and how it is used to inform investment plans and our compliance assessments.
The Statement again highlights the Group’s approach to managing key risks relating to tenant and resident safety, and its continued compliance with associated obligations. It further acknowledges the Group’s commitment to continuous improvement and the value placed on tenant feedback and insight.
The Management Board of Caledonia and the Management Committee of Cordale reached their conclusions following a detailed review of a wide range of evidence and information, with specific scrutiny of performance in the areas of customer engagement, cyber security, data on homes, and tenant and resident safety.
The Statement has been signed by Caledonia’s Chair on behalf of the Group and submitted to the Scottish Housing Regulator. It is now available for tenants and other service users to read below.