Please be advised of the following scheduled disruptions to our services due to essential system upgrades:
Phone Line Disruption: Our phone lines will be unavailable on Monday 20th October between 9am-1pm.
Connect Portal Access: There may be some disruption to our Connect Portal from Saturday, 18th October to Monday, 24th October. During this time, you may not be able to access all our online services through the portal. We expect the Connect Portal to be fully operational again from midday on Monday 24th October.
If you have an emergency repair, please call 0800 783 7937. For any non-emergency enquires please call after 1pm or use our online ‘Contact Us’ form, and a member of our team will get back to you as soon as possible.
We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to improve our systems.
The Met Office has issued several weather warnings for today, Friday, 24 January, as extremely strong winds from Storm Éowyn are expected to cause dangerous conditions and significant disruption.
We Are Here to Help
While our offices are closed, our teams are working from home and available to assist you. You can reach us through:
Please note: Our customer service team is likely to be very busy, so your call may take longer to be answered. We kindly ask that you only call for urgent matters.
Repairs and Maintenance
Emergency Repairs: These will only take place outside red weather warning areas if it is deemed safe.
Planned Maintenance & Routine Jobs: All planned work is paused for staff and contractor safety.
Non-Emergency Repairs: Use the Connect App or this form to book.
If you’re on the Priority Services Register with your energy supplier, extra help is available, especially during power cuts. You can learn more about this service here. For immediate power cut support, call 105.
Stay Safe
Avoid traveling in red warning areas and follow Police Scotland’s travel advice.
Stay indoors wherever possible.
Stay away from the coast.
Secure loose objects around your property if it is safe to do so.