Review of Sheltered and Very Sheltered Housing Services – Information for Tenants and Families

Last updated 28 May 2026

Caledonia Housing Association is currently reviewing the Sheltered and Very Sheltered Housing services provided at several of our schemes.

Our current Very Sheltered Housing model has been in place since the 1990s. Over time, the needs of tenants, alongside the wider housing, care and support landscape, have evolved. We want to make sure our services continue to support tenants to live safely, comfortably and independently, both now and in the future.

The review includes the following schemes:

• Cameron Court, Comrie
• Canal Street, Perth
• Corrie Place, Scone
• Almond Place, Comrie
• Tay Place, Comrie

Why we are reviewing the service

As part of this review, we are looking at how the current service operates and whether it continues to meet tenants’ needs.

This includes considering:

• The affordability of the service for tenants
• Demand for Very Sheltered Housing
• How services such as communal meal provision are currently used
• Staff roles and training requirements

Our aim is to ensure any future service remains fair, affordable, responsive to changing needs and sustainable for the years ahead.

Current position

No decisions have been made regarding the future of these services.

The current stage of the review is focused on listening to tenants, understanding what matters most to them and gathering feedback to help inform any future considerations.

Any potential options or proposals would only be considered after consultation has taken place.

Tenant consultation and feedback

Tenant views are extremely important to us.

We have written to all tenants within the affected schemes with information about the review, including a Questions & Answers document and feedback form.

Consultation is currently taking place, and we will also be holding on-site meetings with tenants and their families/representatives as part of the process.

We are inviting tenants and service users to share their experiences of the current service, including:

• What is working well
• What could be improved
• What is most important for the future

Feedback from tenants and service users will play an important role in informing the review process.

Frequently Asked Questions

Will the service close or change immediately?

No, no decisions have been made, and the review is currently focused on understanding how the current service operates and gathering feedback from tenants. Any future proposals would only be considered following consultation.

Will my rent or service charges change because of this review?

No, there are no changes planned to adjust rent or service charges for the 2026/27 financial year as a result of this review.

How will tenant feedback be used?

All feedback will be carefully reviewed as part of the consultation process.

Responses will be considered alongside wider information gathered through the review to help inform future discussions and decision-making.

There have been concerns about empty (void) properties. Why are some properties not currently being re-let?

As part of the ongoing review, we have taken a cautious approach to re-letting certain properties while consultation is underway.

This is to help avoid new tenants moving into accommodation where the service model or arrangements could potentially change as a result of the review process.

Keeping tenants informed 

We are committed to keeping tenants informed throughout the review process. We will continue to update this page as the review progresses and as further information becomes available. 

Alongside website updates, we will continue to communicate directly with affected tenants and keep them informed of any developments relating to the review. This includes direct correspondence, supporting information and in-person meetings with tenants and their families/representatives as the review progresses. 

Questions or concerns?

If you have any questions about the review, you can:

• Speak to a member of staff at your scheme
• Contact Customer Solutions by telephone on 0800 678 228 or by emailing info@caledoniaha.co.uk