Review of Sheltered and Very Sheltered Housing Services – Information for Tenants and Families
Last updated 17 July 2026
Caledonia Housing Association is currently reviewing the Sheltered and Very Sheltered Housing services provided at several of our schemes.
Our current Very Sheltered Housing model has been in place since the 1990s. Over time, the needs of tenants, alongside the wider housing, care and support landscape, have evolved. We want to make sure our services continue to support tenants to live safely, comfortably and independently, both now and in the future.
The review includes the following schemes:
- Cameron Court, Comrie
- Canal Street, Perth
- Corrie Place, Scone
- Almond Place, Comrie
- Tay Place, Comrie
Why we are reviewing the service
As part of this review, we are looking at how the current service operates and whether it continues to meet tenants’ needs.
This includes considering:
- The affordability of the service for tenants
- Demand for Very Sheltered Housing
- How services such as communal meal provision are currently used
- Staff roles and training requirements
Our aim is to ensure any future service remains fair, affordable, responsive to changing needs and sustainable for the years ahead.
Current position
The in-person tenant consultation meetings have now concluded. Following these meetings, we have written to tenants with responses to the questions raised within their individual schemes. As some questions relate to local circumstances, the information provided may differ between schemes.
No decisions have been made regarding the future of these services. We are currently reviewing all feedback received from tenants, families and staff, which will help inform any recommendations presented to the Board.
Tenant consultation and feedback
Tenant views remain central to this review. We would like to thank everyone who has taken the time to participate in the consultation. The feedback received, together with the questions and suggestions raised during the meetings, is helping us to better understand what matters most to tenants and will play an important role in informing the next stage of the review.
What we’ve heard so far
Although each scheme raised its own questions, several common themes have emerged during the consultation, including:
- future staffing arrangements
- meal provision
- service charges and affordability
- support available under different housing models
- the future of warden call services
- how any future changes could affect tenants
- the timescales for the review
We are currently reviewing all feedback received from tenants, families and staff. Alongside other information gathered through the review, this will help inform any recommendations presented to the Board.
Frequently Asked Questions
Will the service close or change immediately?
No, no decisions have been made. We are currently reviewing the feedback received from tenants, families and staff before any recommendations are presented to the Caledonia Board.
Will my rent or service charges change because of this review?
No, there are no changes planned to adjust rent or service charges for the 2026/27 financial year as a result of this review.
How will tenant feedback be used?
All feedback is being carefully reviewed alongside wider information gathered through the review to help inform recommendations that will be presented to the Caledonia Board.
There have been concerns about empty (void) properties. Why are some properties not currently being re-let?
As part of the review, we have taken a cautious approach to re-letting certain properties while consultation is being completed.
This is to help avoid new tenants moving into accommodation where the service model or arrangements could potentially change as a result of the review process.
Why have different schemes received different information?
While many of the questions raised during the consultation were common across all schemes, some related to local issues or circumstances affecting individual schemes. Where this was the case, we have responded directly to the tenants at those schemes to ensure they receive the most relevant information.
Keeping tenants informed
We are committed to keeping tenants informed throughout the review process. We will continue to update this page as the review progresses and communicate directly with affected tenants through letters, supporting information and, where appropriate, further meetings with tenants and their families or representatives.
A further update will be provided once the next stage of the review is understood and the Caledonia Board has considered the feedback received through the consultation.
Questions or concerns?
If you have any questions about the review, you can:
- Speak to a member of staff at your scheme
- Contact Customer Solutions by telephone on 0800 678 228 or by emailing info@caledoniaha.co.uk
