Scottish Housing Regulator publishes updated guidance on raising a Serious Concern

The Scottish Housing Regulator has published two updated factsheets for tenants and landlords on how to raise a Serious Concern about a social landlord.

The factsheets have been revised following feedback from tenants and landlords and provide clearer, more detailed information about:

• how tenants can report a Serious Concern to the Regulator

• how the Regulator considers and handles these reports

• what tenants and landlords can expect during the process

The Regulator has asked all social landlords to make the updated tenant factsheet available and accessible. We are sharing this information to make sure tenants know their rights and understand the options available to them.

Helen Shaw, Director of Regulation at the Scottish Housing Regulator, said:

“Raising a Serious Concern with us is an important way for tenants to let us know about a potential failing by their landlord. It’s vital that tenants know how to do this and that social landlords know what to expect if we receive a report. We’ve updated these factsheets in response to feedback to make them even clearer.”

The Scottish Housing Regulator is also developing a British Sign Language (BSL) version of the tenant factsheet, which will be published soon.

Read the Tenant and service user factsheet – Complaints and serious concerns – information for tenants and service users of social landlords – December 2025 | Scottish Housing Regulator

If you would like this information in a different format, or would prefer a printed copy, please contact our Customer Service Team.