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Tenant Engagement

Your Voice Matters

At Caledonia Housing Group, our vision is simple: homes and communities that make lives better.

Listening to our tenants is key to achieving this. Tenant engagement means working together – so we can understand what matters most to you and continue to improve our homes, services and communities.

Getting involved means you can help shape services, influence decisions and make a difference in your community.

Tenant engagement isn’t a one-off activity – it’s part of our everyday conversations with you!

Tenant Engagement Strategy

Tenant engagement is about:

  • Listening to your views
  • Keeping you informed
  • Involving you in decisions about your home and community

Your feedback helps us:

  • Improve our services
  • Look after homes and neighbourhoods
  • Make decisions that reflect what matters most to you

Tenant engagement gives you the opportunity to:

  • Share feedback about your home or neighbourhood
  • Help shape services like repairs, estate management and local improvements
  • Have a say in decisions that affect you
  • Choose how and when you want to get involved

You don’t have to take part in everything – you can get involved in ways that suit your life.

 

We offer a range of ways for you to share your views:

  • Surveys (online, email or text message)
  • Local events, drop-ins and focus groups
  • Neighbourhood Officer surgeries and estate walkabouts
  • Newsletters, email and text updates
  • Our tenant app and website
  • Complaints, compliments and everyday contact with staff

Our approach to tenant engagement is built around four simple principles:

Listen • Inform • Act • Involve

  • We Listen – We take time to understand your experiences, views and priorities
  • We Inform – We share clear, open and timely information
  • We Act – We use your feedback to improve services and make decisions
  • We Involve – We create opportunities for you to shape services and communities

Together, this creates an ongoing conversation where your feedback leads to real improvements.

 

 

We are committed to being open and transparent about how your feedback is used.

We will let you know:

  • What you told us
  • What we’ve done as a result
  • Why decisions have been made

We share updates through newsletters, digital channels and local communications so you can see how your voice makes a difference.

 

We promise to:

  • Listen with respect
  • Communicate clearly and honestly
  • Offer inclusive and accessible ways to get involved
  • Use your feedback to improve services

 

Get Involved – Your Voice Matters Every Day

You don’t need to wait to be asked for your views.

Whether it’s after a repair, a conversation with our team, or something in your neighbourhood, your feedback helps us understand what’s working well and where we can improve.

Every interaction is an opportunity to share your experience and help shape our services.

Get Involved 

There are lots of ways to get involved, and you can take part in as much or as little as you like.

You can get involved by:

  • Speaking to your Neighbourhood Officer
  • Attending local surgeries and estate walkabouts
  • Taking part in surveys and consultations
  • Using our app, website or contacting us directly

Get Even More Involved 

If you’re interested in getting more involved, there are opportunities to take part more regularly and help shape our services in greater detail.

This could include:

  • Reviewing documents as an armchair editor to make sure they are clear and easy to understand
  • Taking part in service reviews and consultations
  • Helping us develop a future tenant scrutiny panel

If you’d like to find out more or get involved, please contact: feedback@caledoniaha.co.uk