Radio Teleswitch Service Switch-Off – What You Need to Know

The Radio Teleswitch Service (RTS), which controls the charging of electric storage heaters and hot water systems in some homes, will be switched off on 30 June 2025. RTS meters are commonly used with Economy 7, Economy 10 and ‘Total Heating, Total Control’ tariffs to switch between peak and off-peak electricity rates.

This means tenants using an RTS meter will need a replacement meter to continue using their heating and hot water efficiently. Energy suppliers are responsible for contacting affected customers to arrange an upgrade, but we encourage tenants to get in touch with their provider as soon as possible to ensure they are prepared.

What Happens If You Don’t Replace Your Meter?

If your RTS meter is not replaced before the switch-off, it could cost you significantly more to heat your home and use hot water. Other potential issues include:

⚠️ Your heating and hot water may be permanently switched on, leading to very high electricity bills.
⚠️ Your system may stop working entirely, leaving you with no heating or hot water.
⚠️ Your storage heaters may charge at the wrong time, potentially increasing your energy costs.
⚠️ Your electricity supplier may struggle to bill you correctly, leading to higher charges.

To avoid these issues, it’s important to act now and make sure your supplier has plans in place to upgrade your meter before the deadline.

Next Steps for Tenants

✔ Check your electricity meter – If you’re unsure whether you have an RTS meter, refer to the guidance below.
✔ Contact your electricity provider – Ask when they plan to replace your meter and what tariff options will be available.
✔ Seek independent advice – Support is available if you need help understanding energy costs, efficiency, or alternative heating solutions.

Further Information & Support

For more details, you can access the following resources:

🔹 Changeworks Advice on RTS
🔹 Energy UK – Radio Teleswitch
🔹 Ofgem – Consumer Guidance
🔹 Citizens Advice – Energy Supply

If you have any concerns or need further guidance, please contact your electricity provider or visit the Ofgem website for updates.